Privacy Policy

Traveromo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how and why we use it, when we may share it, how long we keep it, and the rights you may have when you visit our website, create an account, purchase an eSIM, or use Traveromo services.

1. Who We Are

Traveromo provides prepaid eSIM data plans for travellers.

Data controller:
Company: Delija Milovanović PR Telekomunikacione Usluge Traveromo Vrbas
Registered address: Milivoja Čobanskog 173a, Vrbas, Republic of Serbia
Registration number: 67542029
VAT/Tax number: 114395601
Email: support@traveromo.com

For questions about this Privacy Policy or the processing of your personal information, you can contact us at support@traveromo.com.

2. Personal Information We Collect

Depending on how you interact with Traveromo, we may collect and process the following categories of personal information.

Information You Provide to Us
When you create an account, purchase an eSIM, contact our support team, or otherwise interact with us, you may provide information such as:
- your name;
- email address;
- billing information;
- country or destination information;
- order and transaction details;
- account information;
- information you provide when contacting customer support; and
- device or technical information you provide when requesting assistance.

Account Information and Google Sign-In
Traveromo may allow you to create or access your account using your Google account.
If you choose to use Google Sign-In, Google may provide us with certain information associated with your Google account, depending on the permissions requested and authorised by you. This may include information such as:
- your name;
- email address;
- profile picture; and
- a unique Google account identifier.

We use this information to create, authenticate and manage your Traveromo account.
We do not receive your Google password.
Your use of Google services is also subject to Google's applicable terms and privacy policies.

Order and eSIM Information
When you purchase or use an eSIM service, we may process information relating to:
- the eSIM plan purchased;
- order number;
- purchase date and amount;
- destination or region;
- eSIM activation or installation status;
- data usage or remaining allowance, where available;
- service validity; and
- technical information required to provision, manage or troubleshoot your eSIM service.

Some of this information may be provided to us by our telecommunications and eSIM connectivity partners.

Payment Information
Payments for Traveromo services may be processed through third-party payment service providers, including Airwallex.
Depending on availability and your device, you may also be able to pay using payment methods such as Apple Pay or Google Pay.
When you make a payment, payment-related information may be collected and processed by Airwallex, Apple, Google, your card issuer, financial institution, or other parties involved in processing the transaction, depending on the payment method you select.

Traveromo may receive limited information relating to your transaction, such as:
- payment status;
- transaction identifier;
- payment method;
- amount and currency;
- limited card information, such as card brand and last digits, where provided by the payment processor; and
- information necessary to process refunds, prevent fraud and manage transactions.

Where payment credentials are collected directly by our payment providers or digital wallet providers, Traveromo does not intentionally receive or store your complete payment card number or card security code.
Apple Pay and Google Pay are operated by their respective providers and their processing of personal information is subject to their own applicable privacy policies and terms.

Technical Information
When you visit or use our website, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location derived from IP address;
- pages visited and interactions with our website;
- date and time of access; and
- technical, diagnostic and security logs.

Some of this information may be collected through cookies or similar technologies. More information is provided in our separate Cookie Policy.

3. How We Use Personal Information

We may use personal information to:
- create, authenticate and manage your Traveromo account;
- enable Google Sign-In where you choose to use it;
- process and fulfil your eSIM order;
- deliver your eSIM and installation information;
- process payments and refunds;
- provide and manage eSIM services;
- provision and activate eSIM profiles;
- verify activation, validity and service status;
- provide customer support;
- diagnose technical or connectivity problems;
- communicate with you about your account, order or service;
- prevent fraud, abuse and unauthorised transactions;
- maintain the security and reliability of our website and services;
- maintain accounting, tax and business records;
- comply with applicable laws and legal obligations; and
- establish, exercise or defend legal claims.

We will not use your personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by law.

4. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing personal information, we may rely on:

Performance of a contract — where processing is necessary to create and manage your account, process your order, deliver your eSIM, provide the purchased service, process payments or provide related customer support.
Legal obligations — where we need to process or retain information to comply with accounting, tax, regulatory or other legal requirements.
Legitimate interests — where necessary for purposes such as preventing fraud, protecting our services, maintaining security, improving service reliability, managing customer enquiries and establishing or defending legal claims, provided those interests are not overridden by your rights and interests.
Consent — where required by applicable law, including for certain marketing activities or non-essential cookies and similar technologies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. How We Share Personal Information

We do not sell your personal information.
We may share personal information with third parties where reasonably necessary to operate Traveromo, fulfil your order, process payments, provide connectivity, maintain our website or comply with legal obligations.
These parties may include:
OMAX Telekom and Telecommunications Partners
Traveromo works with OMAX Telekom in connection with the provision of eSIM and telecommunications services.
We may share relevant order, eSIM and technical information with OMAX Telekom where necessary to:
- provision and deliver an eSIM;
- activate and manage eSIM services;
- provide mobile data connectivity;
- verify service status and validity;
- obtain relevant usage information; and
- investigate and resolve technical or connectivity issues.

OMAX Telekom and other underlying telecommunications operators or connectivity providers may process technical and service information required to provide mobile connectivity.
The exact information processed may depend on the destination, network and eSIM service being used.

Payment Providers
We may share information with, or allow information to be processed by, payment service providers such as Airwallex to:
- process card and digital wallet payments;
- confirm payment status;
- process refunds;
- detect and prevent fraudulent transactions; and
- manage payment disputes and chargebacks.

If you use Apple Pay or Google Pay, information necessary to complete the transaction may also be processed by Apple, Google, Airwallex, your bank, card issuer or other payment network participants.

Google
If you choose to register or sign in using your Google account, Google provides us with the account information you authorise for authentication purposes.
We use this information to identify you and create or access your Traveromo account.
We do not receive your Google account password.

Hosting and Technology Providers
We may use third-party companies to provide website hosting, cloud infrastructure, database services, email delivery, security, authentication, technical support and other services necessary to operate Traveromo.

Professional and Legal Advisers
Information may be shared with accountants, lawyers, auditors, insurers or other professional advisers where reasonably necessary.

Authorities and Legal Requirements
We may disclose personal information where required by applicable law, a court order or a competent public authority, or where reasonably necessary to protect our legal rights, users or services.
Where third parties process personal information on our behalf, we seek to use providers subject to appropriate confidentiality, security and data protection obligations as required by applicable law.

6. International Data Transfers

Traveromo is based in the Republic of Serbia and provides services internationally.
Our payment providers, telecommunications partners, authentication providers and technology providers may process personal information in countries other than your country of residence.
This may include processing by providers such as Airwallex, OMAX Telekom, Google, Apple and underlying telecommunications or technology providers.
Where applicable data protection law requires safeguards for international transfers, we take reasonable steps to ensure that appropriate transfer mechanisms are used.

For personal information protected by the GDPR, UK GDPR or similar laws, these mechanisms may include adequacy decisions, Standard Contractual Clauses or other legally recognised safeguards.

7. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
For example:
- account information may be retained while your Traveromo account remains active and for an appropriate period afterwards;
- order and transaction records may be retained for the period required by applicable accounting and tax laws;
- eSIM and service information may be retained for the period necessary to provide the service, resolve disputes and meet applicable legal requirements;
- customer support correspondence may be retained for a reasonable period after an issue has been resolved;
- technical and security logs may be retained for a limited period where necessary for security, service reliability and fraud prevention; and
- information relating to legal disputes may be retained until the relevant claim or limitation period has expired.

Where you request deletion of your account, we will delete or anonymise personal information that we are no longer required or permitted to retain.
Some information may need to be retained after account deletion where required by law or necessary for purposes such as accounting, tax compliance, fraud prevention or legal claims.

8. Cookies and Similar Technologies

Traveromo uses cookies and similar technologies for purposes such as operating the website, maintaining security, supporting authentication and enabling checkout functionality.

Where required by applicable law, non-essential cookies and similar technologies will only be used after obtaining the appropriate consent.
Detailed information about the cookies and similar technologies used by Traveromo, their purposes, providers and available choices is provided in our separate Cookie Policy.

9. Marketing Communications

We will send marketing communications only where we have an appropriate legal basis to do so.
Where required by law, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us at support@traveromo.com.
Transactional and service-related communications, such as account verification, order confirmations, eSIM delivery information, payment notifications, security notices and customer support communications, are not marketing communications and may still be sent where necessary to operate your account or provide our services.

10. Your Privacy Rights

Depending on where you live and the applicable data protection law, you may have rights regarding your personal information.
These may include the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- receive certain personal information in a portable format;
- withdraw consent where processing is based on consent; and
- lodge a complaint with a competent data protection authority.

These rights may be subject to legal conditions, limitations and exceptions.
To exercise a privacy right, contact us at support@traveromo.com.
We may need to verify your identity before processing certain requests.

11. European Economic Area and United Kingdom Users

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the GDPR, UK GDPR or applicable national data protection laws.
Depending on the circumstances, these may include rights of access, rectification, erasure, restriction, objection and data portability, as well as the right to withdraw consent where consent is the legal basis for processing.
You may also have the right to lodge a complaint with the competent data protection supervisory authority in the country where you live or work, or where you believe a violation of applicable data protection law occurred.

You may contact us at support@traveromo.com regarding any privacy concern or request.

12. Account Deletion

You may request deletion of your Traveromo account and associated personal information by contacting us at support@traveromo.com or through any account deletion functionality that we make available.
Deleting your account does not necessarily result in the immediate deletion of every record associated with you.
We may retain information where necessary to:
- comply with legal, accounting or tax obligations;
- complete or document transactions;
- prevent fraud and abuse;
- resolve disputes;
- enforce our agreements; or
- establish, exercise or defend legal claims.

Information that is no longer required will be deleted or anonymised in accordance with our retention practices and applicable law.

13. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Payment card information processed directly by our payment providers is subject to the security measures and standards implemented by those providers.
However, no internet transmission, electronic storage system or telecommunications service can be guaranteed to be completely secure.

You are responsible for keeping your account credentials, device credentials, order information and eSIM installation details under your control secure.

14. Children's Privacy

Traveromo services are not specifically directed at children.
We do not knowingly collect personal information from children where such collection would require parental or guardian consent under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@traveromo.com.

15. Third-Party Services and Links

Our website may contain links to or integrate services provided by third parties, including payment, authentication and telecommunications providers.
These third parties may process personal information under their own privacy policies and legal obligations.
This may include services provided by Airwallex, Apple, Google, OMAX Telekom and underlying telecommunications providers.
We recommend reviewing the privacy information provided by relevant third parties where their services are used.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, providers, technology, legal requirements or business practices.
The latest version will be published on our website together with the date of the most recent update.
Where required by law, we will provide additional notice of material changes.
Changes will not affect rights that cannot lawfully be limited or excluded.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, request account deletion, or have a concern about how your personal information is handled, please contact:
Email: support@traveromo.com