Whitelabel Service Agreement

These Terms & Conditions govern purchases and use of eSIM services provided through Traveromo.

By purchasing an eSIM from Traveromo, you agree to these Terms.

1. About Traveromo

Traveromo provides prepaid eSIM data plans for travellers.

Service provider:
Company: Delija Milovanović PR Telekomunikacione Usluge Traveromo Vrbas
Registered address: Milivoja Čobanskog 173a, Vrbas, Republic of Serbia
Registration number: 67542029
VAT/Tax number: 114395601
Email: support@traveromo.com

2. Our eSIM Services

Traveromo sells prepaid eSIM data plans for supported countries and regions.

The data allowance, validity period, supported destinations, available networks, and other important characteristics are displayed on the relevant plan page before purchase.

Unless stated otherwise, plans provide mobile data only and do not include a traditional phone number, voice calls, or SMS.

3. Device Compatibility

Before purchasing, you are responsible for ensuring that your device:
- supports eSIM technology;
- is carrier/network unlocked; and
- is compatible with the destination where you intend to use the service.

Compatibility information provided by Traveromo is intended to help you make this assessment.

4. Purchase, Delivery and Activation

You must provide a valid email address when placing an order.

After successful payment, your eSIM and installation information will be delivered electronically.

The activation method and validity period applicable to each plan are shown before purchase.

Do not delete an installed eSIM unless instructed by Traveromo support, as deleted eSIMs may not be recoverable or reinstallable.

5. Prices and Payment

The total price and applicable currency are displayed before you confirm your purchase.

Payments may be processed by third-party payment providers.

Your order is confirmed after successful payment authorisation.

6. Network Availability

Traveromo eSIMs operate using third-party mobile networks.

Network availability, coverage, speed and access to 4G or 5G may vary depending on your location, device, network congestion and the local operator.

We cannot guarantee uninterrupted coverage or a specific connection speed at every location.

7. Refunds and Consumer Rights

We want every Traveromo customer to receive a working eSIM service.

When You May Be Eligible for a Refund
You may request a refund if your eSIM cannot be used due to a verified technical problem with the supplied eSIM or service and Traveromo support is unable to resolve the issue within a reasonable time.
Please contact us at support@traveromo.com before deleting your eSIM.
We may ask for your order details, device model, and relevant network or eSIM settings to help diagnose the problem.

When a Refund May Not Be Available
A refund may not be available where:
- your device does not support eSIM;
- your device is carrier/network locked;
- you purchased a plan for the wrong destination, and it has already been activated or used;
- the eSIM was deleted or incorrectly configured;
- a significant amount of the purchased data has already been used; or
- the issue results from circumstances outside Traveromo's reasonable control.

If an unused eSIM was purchased by mistake, contact us as soon as possible, and we will review the request.

Refund Processing
Approved refunds will normally be returned using the original payment method.
Processing times may depend on your bank or payment provider.

Consumer Rights
This Refund Policy does not limit any mandatory rights you may have under applicable consumer protection law, including rights relating to defective or non-conforming digital services.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
Where applicable law provides a right of withdrawal or other mandatory consumer protection, those rights remain applicable.

8. Acceptable Use

You may not use Traveromo services for unlawful or fraudulent activities, network abuse, unauthorised resale or attempts to interfere with telecommunications systems.
We may suspend service where reasonably necessary to prevent fraud, abuse or unlawful activity.

9. Liability

To the maximum extent permitted by law, Traveromo is not responsible for indirect losses resulting from circumstances outside our reasonable control, including temporary network outages, local operator problems or lack of coverage.

Nothing in these Terms excludes liability or consumer rights where such exclusion is prohibited by law.

10. Privacy

Personal information is processed according to our Privacy Policy.

Where applicable, information about cookies and similar technologies is provided in our Cookie Policy.

11. Changes to These Terms

We may update these Terms when necessary due to changes in our services, business or applicable law.

The latest version and update date will always be published on our website.

Changes do not retroactively reduce mandatory rights relating to purchases already completed.

12. Governing Law and Contact

These Terms are governed by the laws of the Republic of Serbia. Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent court in Vrbas, Republic of Serbia.

For questions, complaints or support:
Email:support@traveromo.com